jevusecases.work

Use case demo

Feedback coding

Code every survey comment by theme, with a safeguarding check on each one.

Synthetic demo Proposed design
Low risk first pilot Synthetic demo Proposed design
Queue · synthetic items
    RulesPolicy in code
    JevChoice · Score · Noul
    Frontier LLMDraft only
    HumanAccountable action
    Inputs

    Select an item.

    Jev + rules

    Judgments appear here.

    Outputs

    Tickets, drafts, queues.

    Pilot card

    What a first pilot of this decision needs. Proposed design, not a measured result.

    DecisionWhat is each free-text comment about, how negative is it, and does it need a person today?
    State Jev seesComment text, service name, rating.
    Questions
    • Choice Which theme does the comment mainly concern?
    • Score How negative is the comment (1–5)?
    • Noul Could the comment indicate risk to the respondent's wellbeing?
    First action code may takeAggregate themes to a dashboard; route wellbeing flags to the safeguarding lead.
    Stays with a personAny contact with a respondent; product decisions.
    Measure firstAgreement with a human-coded sample; wellbeing flags reviewed same day.
    Microsoft surfaceMicrosoft Forms or survey export to Fabric; Power BI; Teams alert.
    Out of scopeActing on an individual from their comment alone.