Use cases
Decision demos you can operate
Each demo is client-side and imaginary. Jev returns Choice / Score / Noul; policy rules in code choose the next reversible action. Confidence is not permission.
Service operations
Service desk email
Type, priority and route: ticket, draft or person.
Root cause analysis
Cluster evidence; a frontier model drafts a hypothesis; a person owns the RCA.
Correspondence tracking
Thread state, SLA risk and missed commitments.
Route before drafting
Queue suggestion before any reply is drafted.
Knowledge content quality
Find intranet pages that contradict policy before Copilot repeats them.
Change risk triage
Score change risk and send back vague backout plans before CAB.
Risk, security and compliance
Trauma-informed policy review
Flags coercive language and missing support pathways.
M365 audit log review
Unusual privilege patterns routed to a SOC queue.
Access requests
Route requests to the right approver; the workflow never grants access.
Information requests
Spot subject access and FOI requests early so the statutory clock starts on time.
Sensitivity label review
Suggest labels to authors; never lower a label automatically.
Finance and commercial
Azure & AI credit usage
Overruns, shadow spend and weekend spikes flagged.
Travel & expenses
Policy breaches flagged; money never moves automatically.
Invoice exceptions
Flag unclear descriptions without approving payment.
Contract clause triage
Order supplier clauses by how far they depart from your standard position.
People and public services
Complaints
Tone and vulnerability cues; never auto-closed.
Housing repair requests
Trade, hazard urgency and vulnerability cues, with rules owning the timescales.
HR helpdesk
Route HR queries and keep sensitive cases out of the general inbox.
Feedback coding
Code every survey comment by theme, with a safeguarding check on each one.
AI operations
All twenty at a glance
Every page has an interactive demo on imaginary data and a pilot card.
| Use case | Primitives | First action code may take | Stays with a person |
|---|---|---|---|
| 01 Service desk email | Choice + Noul + Score | Raise a ServiceNow incident in the suggested group, or append to the existing ticket. | Anything below threshold, anything from a restricted mailbox, and all closures. |
| 02 Root cause analysis | Choice + Noul | Open a problem record with a category; request a frontier-drafted hypothesis for the owner. | The root-cause statement, the fix and the closure. |
| 03 Correspondence tracking | Choice + Noul + Score | Add the thread to the owner's at-risk list and nudge them in Teams. | Every reply and any promise. |
| 04 Route before drafting | Choice | Set the queue; a draft is only requested once the owner is known. | The reply. |
| 05 Knowledge content quality | Noul + Score | Create an owner task and exclude the page from the Copilot knowledge source until it is fixed. | Editing, deleting or approving content. |
| 06 Change risk triage | Noul + Score | Set CAB agenda order; return changes with vague backout plans to the author. | Approval, rejection and standard-change status. |
| 07 Trauma-informed policy review | Noul + Score | Annotate the draft with flagged paragraphs for the author. | All rewording and sign-off. |
| 08 M365 audit log review | Noul + Score | Queue the event for the SOC with the pattern flags. | Disabling accounts, removing rights, any containment. |
| 09 Access requests | Choice + Noul + Score | Send to the right approver, or back to the requester asking for purpose and duration. | Granting, extending and removing access. |
| 10 Information requests | Choice + Noul + Score | Log the request with its received date and route it to information governance. | Identity checks, exemptions, redaction and every disclosure. |
| 11 Sensitivity label review | Choice + Noul | Suggest a label to the author; notify the data owner for personal data in a high label. | Applying any label and every downgrade. |
| 12 Azure & AI credit usage | Noul + Score | Flag the line to the resource owner with the tag gaps listed. | Stopping, resizing or deleting anything. |
| 13 Travel & expenses | Noul + Score | Mark the line for the approver with the reason code. | Approval, rejection and any payment. |
| 14 Invoice exceptions | Noul | Send a query to the buyer with the flagged lines. | Approval and payment. |
| 15 Contract clause triage | Noul + Score | Build the review pack in priority order; add notice dates to the contract register. | Accepting, rejecting or redrafting any clause. |
| 16 Complaints | Choice + Noul + Score | Place the case in a queue with an SLA; a frontier model may draft an acknowledgement for a person to send. | Sending any reply, every closure, anything involving conduct or safeguarding. |
| 17 Housing repair requests | Choice + Noul + Score | Raise the repair job with trade and priority; alert a housing officer for vulnerable households. | Emergency decisions, inspection findings, anything the tenant disputes. |
| 18 HR helpdesk | Choice + Noul | Route to the team; sensitive cases go to a restricted queue with a receipt-only reply. | Every case decision and any reply beyond a receipt. |
| 19 Feedback coding | Choice + Noul + Score | Aggregate themes to a dashboard; route wellbeing flags to the safeguarding lead. | Any contact with a respondent; product decisions. |
| 20 Agent-run checks | Noul + Score | File an issue against the agent with the run ID; retry where policy allows. | Changing the agent, notifying affected users. |
Decision families
| Family | Primitive | Code-owned result |
|---|---|---|
| Route and classify | Choice | Queue, owner or workflow route |
| Severity and priority | Score | SLA, escalation or review order |
| Eligibility and policy | Noul | Allow review, deny, hold or request evidence |
| Verification and QA | Noul + Score | Accept, retry, queue or file issue |
| Exception triage | Noul + Score | Normal flow, hold or investigate |