Understand
Explain the opportunity without marketing fog
Start with a sorting tray, then the Microsoft customer framing, then the division of labour between rules, Jev and Copilot.
Three lenses
As a ten-year-old
School sorting trays, conveyor belts and why wrong trays still matter.
Board & C-suite
Coverage, risk, cost, speed—and one bounded pilot with a stop rule.
Developer / builder
Opportunity shapes, adapter, policy gate and Microsoft hook points.
Jev explained with a school sorting tray
A decision model chooses from trays you define. People stay responsible for what happens next.
What a decision model changes for a Microsoft customer
Add a narrow judgment without redesigning the whole process. Measure routing quality and review effort.
Rules, Jev and Copilot have different jobs
Calculation in code. Queue choice with Jev. Explanation with Copilot. Test each failure mode separately.