jevusecases.work

Use case demo

HR helpdesk

Route HR queries and keep sensitive cases out of the general inbox.

Synthetic demo Proposed design
Sensitive routing Synthetic demo Proposed design
Queue · synthetic items
    RulesPolicy in code
    JevChoice · Score · Noul
    Frontier LLMDraft only
    HumanAccountable action
    Inputs

    Select an item.

    Jev + rules

    Judgments appear here.

    Outputs

    Tickets, drafts, queues.

    Pilot card

    What a first pilot of this decision needs. Proposed design, not a measured result.

    DecisionWhich HR team should handle this query, and is it sensitive?
    State Jev seesMessage text and channel only; no personnel file.
    Questions
    • Choice Which HR team should handle this: payroll, leave, policy or employee relations?
    • Noul Does it raise a grievance, whistleblowing or safeguarding concern?
    First action code may takeRoute to the team; sensitive cases go to a restricted queue with a receipt-only reply.
    Stays with a personEvery case decision and any reply beyond a receipt.
    Measure firstSensitive cases seen by general HR staff (target zero); reassignments.
    Microsoft surfaceHR shared mailbox or Teams; Power Automate; ServiceNow HR or Dynamics case.
    Out of scopeAssessing performance, conduct or eligibility of employees.