jevusecases.work

Use case demo

Root cause analysis

Map symptoms to an RCA category and a Noul for enough evidence. Ambiguous clusters get frontier hypothesis text; humans own the RCA record.

Synthetic demo Proposed design
Shared mailbox · service desk Synthetic demo Proposed design
Inbox · synthetic items
    RulesPolicy in code
    JevChoice · Score · Noul
    Frontier LLMDraft only
    HumanAccountable action
    Inputs

    Select a message.

    Jev + rules

    Judgments appear here.

    Outputs

    Tickets, drafts, queues.

    Pilot card

    What a first pilot of this decision needs. Proposed design, not a measured result.

    DecisionIs there enough evidence across related incidents to open a problem record, and of what kind?
    State Jev seesIncident cluster summary, fault signatures, device and change history for the window.
    Questions
    • Choice Which root-cause category fits the evidence best?
    • Noul Is there enough evidence to open a problem record?
    First action code may takeOpen a problem record with a category; request a frontier-drafted hypothesis for the owner.
    Stays with a personThe root-cause statement, the fix and the closure.
    Measure firstProblems opened that the owner keeps; time from third related incident to problem record.
    Microsoft surfaceServiceNow incident clusters exported to Fabric; adapter; ServiceNow problem API.
    Out of scopeDeclaring a root cause; applying fixes.